Agency portal

Searching for government benefits can feel like wading through a huge ocean of information for many Canadians. The path to benefits is often unclear and can leave people feeling lost and frustrated. The Benefits wayfinder can help you give your clients peace of mind and the confidence to know they’re getting all the benefits that are out there for them.

Browse tools and resources for agency staff and your clients:

Get free training to support benefits access

Prosper Canada hosted two webinars in February 2022, where community service providers learned more about the Benefit wayfinder and how it can support clients. You are invited to watch the recorded webinar in English or in French.

Prosper Canada's Foundations of Access to Benefits course is now open for registration. Visit https://training.prospercanada.org/ to register.

This free course will help you gain essential knowledge and skills to support your community members with access to benefits. Upon completion of this course, you will receive a certificate of completion, a practitioner guide to support your use of Prosper Canada's Benefits wayfinder tool, and access to further training.

This course begins as soon as you register and will be available to you for up to six (6) weeks. It requires a total of approximately 3-4 hours to complete and is delivered through self-directed online learning modules.

This course is also available in French.

Who can the Benefits wayfinder help?

The Benefits wayfinder can support your conversations with the following clients:

When peoples’ lives change in a big way, they are usually interested in learning about new benefits. Their life changes often make them eligible for new benefits. Major life transitions include things like:

  • Starting or leaving school
  • Having a baby
  • Experiencing a significant illness or disability
  • Coming to Canada
  • Starting or losing a job
  • Getting or losing housing
  • Retiring
  • Caring for an adult family member

The Starting points feature, searchable from the top menu bar and the life transition boxes on the home page is a great way to quickly explore some of these different situations and transitions with clients.

Tax filing is one of the main ways that people can access benefits. A conversation with your client about benefits they could get if they filed their taxes can help them see the value of filing their taxes. It could also help identify other ways you might be able to help them overcome barriers, like the cost of tax filing, language barriers, or transient housing situations.

View resources on free tax-filing services that clients can access.

Resources you can use with clients

You can help clients follow-through on applying for benefits by breaking the steps to apply down into manageable chunks. Download our Action Plan template for a fillable pdf that you can share with clients.

Visit yourtrove.org for a range of financial resources to help Canadians take independent action to build their financial health.

Trove provides tools, tips and worksheets to help individuals:

  • Budget and save for their goals
  • Learn about tax filing and government benefits
  • Tackle debt through debt action planning and support.

Find organizations that you can refer to

If your clients need help you can't provide, use the "Help" feature to find others who can.

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