British Columbia

B.C. Hydro Customer Crisis Fund

Easy application

Tax filing not required

The B.C. Hydro Customer Crisis Fund (CCF) is a grant for up to $600 to help if you are having trouble with money or illness and if you are facing disconnection of your B.C. Hydro service, despite attempting to make payments. The amount you can get depends on how much you currently owe to B.C. Hydro. At most, you can get:

  • $600 if you heat your home electrically
  • $500 if you heat your home non-electrically (e.g. natural gas heat).

The amount you get will be put directly into your B.C. Hydro account. You can apply for this grant once per year, and you do not need to repay it.

You may be able to get this benefit if you:

  • Are a B.C. Hydro residential account holder
  • Are applying for a grant for your primary residence account
  • Have an account with overdue payments and you are facing disconnection
  • Have experienced a life event, within the last 12 months, that caused a temporary financial crisis
  • Have an unpaid B.C. Hydro bill of $1,000 or less
  • Have made some attempts to pay portions of your B.C. Hydro bill.

You cannot get this benefit if you:

  • Are not a residential B.C. Hydro account holder
  • Have a current bill that is not overdue
  • Already have credits on your B.C. Hydro account.

Gather documents you need, including your B.C. Hydro account information

  • Complete the online application or you can fill out and submit a paper application form (which you can also pick up at Service BC locations across the province) and:
    • Bring it to your local Service BC location for customers outside the Lower Mainland
    • Mail it to P.O. Box 8910, Vancouver, B.C., V6B 4X3
    • Fax the completed application to 604-909-4861

If you need help applying, please contact B.C. 211 at 211.

Last updated: December 7, 2021