Ontario

Low-income Energy Assistance Program

Easy application

Tax filing required

If you’re behind on your electricity or natural gas bill and face having your service disconnected, you may qualify for emergency financial help through the Low-income Energy Assistance Program (LEAP). There are also special customer service rules available for low-income households. You need to meet certain criteria to qualify for these programs, and must go through one of the intake agencies in Ontario listed below.

View the list of agencies that offer LEAP.

Low-income customers can get up to $500 in emergency assistance for their electricity bills ($600 if your home is heated electrically) and $500 for their natural gas bills.

The assistance is only available if you are behind on your bill – or in arrears – and may face having your service disconnected. You cannot receive more money than you owe on your bill. Therefore, you may not receive the full amount of the grant.

In order to qualify, your household income has to fall below a certain limit. The amount of income it takes to qualify depends on two factors:

  • How many people live in the house
  • Your combined household income

For example, a home with four people and an annual after-tax income of $37,000 would be eligible for a LEAP Emergency Financial Assistance (EFA) grant.

Visit the benefit homepage to learn more about the LEAP EFA income eligibility criteria.

Social Insurance Number

  • confirmation of SIN letter
  • plastic SIN card (non-expired)

Step 1: Collecting your paperwork

You will likely have to meet with a representative of the social agency for an interview.

View the list of social service agencies

You will be asked to provide:

  • Identification
  • Current electricity and gas bills
  • A disconnection notice, if you have received one
  • A copy of a rental contract, lease or mortgage documents
  • Proof of household income – cheque stub, employment letter, income tax return for adult members of household
  • A copy of your most recent bank statement

Step 2: Approving your status

The agency looking at your case will decide whether or not you qualify as low-income. As part of this process, the agency will contact your electricity or natural gas provider and ask them to pause any further disconnection or collection activity on your account until a decision is made. Your utility will also be notified if your application is denied.

Last updated: January 11, 2022